erek71 Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, and platform policies across sportsbook betting, live-dealer tables, slots, and esports markets. This FAQ covers the most common questions we receive from members accessing our platform across supported jurisdictions.
We've compiled answers to help you navigate account opening, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), game rules for Liga 1, Piala AFF, Champions League, and other tournaments, and information about security, data handling, and account care. Refer to this page first for quick answers.
If your question is not answered here, our support team is available via in-app chat or email. For legal or jurisdiction-specific concerns, refer to our legal notice and terms of useFor detailed privacy information, see our privacy policy
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer (online payment, e-wallet, mobile banking, local payment)
- Game rules and marketsfootball betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports
- Security and account careaccount protection, data deletion, support response times, and jurisdiction restrictions
To request deletion of your personal data, contact our support team via in-app chat or email. Provide your full name, account email, and a clear statement that you wish to delete your account and associated data.
We will process your request and confirm deletion within a standard review window. Note that we must retain transaction records and account history for compliance purposes, even after account closure. You may request access to your data before deletion.
For more information, see our privacy policy
No. Each person may hold only one account on erek71. Creating multiple accounts using the same identity, payment method, device, or email address violates our terms. We monitor for duplicate accounts and will close additional accounts immediately, forfeiting any balance.
If you need to close your current account and create a new one, contact our support team first to ensure your old account is properly terminated.
Payments and transactions
If a deposit or withdrawal does not complete, check your transaction history for the status. Deposits via DANA, e-wallet, mobile banking, local payment, and online payment are instant; bank transfers (e-wallet, mobile banking, local payment, online payment) may take a few hours.
If a transaction shows "pending" for longer than expected, contact our support team with your transaction reference ID. We will investigate and either complete the transaction or reverse it if it failed. Never attempt the same deposit twice.
For withdrawals, funds are returned to your original payment method. Verify your payment details are correct before requesting a withdrawal.
Yes. We support bank transfers via e-wallet, mobile banking, local payment, and online payment. Visit your IDR Wallet and select "Bank Transfer" as your payment method. Enter the amount and follow the on-screen instructions to transfer from your bank account.
Bank transfers may take a few hours to settle depending on the bank and time of day. Once settled, your balance updates automatically. We also accept instant payment via e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking for faster deposits.
If your transfer does not appear in your account within 24 hours, contact our support team with your bank reference number.
Game rules and markets
Our sportsbook covers Liga 1 (Indonesian football), Piala Indonesia, Piala AFF (Southeast Asian football tournament), Champions League, Premier League, and World Cup qualifying matches. We also list MotoGP (motorcycle racing) and badminton events.
Beyond football, we offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
Market availability changes with the tournament calendar. Check the platform for current events and odds.
Our loyalty tier programme rewards active members with bonuses and perks based on cumulative activity. Each bet, game session, and deposit earns points. As your points accumulate, you progress through tiers, unlocking higher rewards.
Higher tiers may include better withdrawal limits, priority support, or special promotions tied to major tournaments like Idul Fitri, Idul Adha, or the Piala Asia. Tier status is visible in your account dashboard.
Points do not expire as long as your account remains active. Contact our support team for details on your current tier and how to advance.
Security and account care
Our support team responds to in-app chat inquiries within a standard review window, typically within hours during operational hours. Email queries are reviewed and answered within a similar timeframe. Urgent account-security issues may be prioritized.
Response times may vary depending on query volume and complexity. For account-verification disputes or withdrawal reviews, allow a longer window as these require investigation.
Always provide your account email or username when contacting support. This helps us locate your account quickly and assist you faster.
Still have questions?
If your question is not covered in this FAQ, our support team is available via in-app chat or email. We are here to help with account setup, payment issues, game rules, and platform policies.
For legal or jurisdiction-specific concerns, refer to our legal notice and terms of useFor details on how we handle your personal data, see our privacy policy
Remember: our services are available only where local law permits. Users are responsible for verifying that access and use of erek71 comply with their own jurisdiction's laws.